Responsible Gaming

Mission statement

The Stars Group strives to assist and protect customers who are at risk of the potential negative effects of gambling through a number of means, including self-exclusion tools, guidance on responsible gamingrisk identification and player verification.

We are committed to assisting and protecting those who should not be betting at all, or who wish to limit the amount that they bet.

What we can do to help you

Age verification

Any underage customer who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

  • Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept customers under 18.
  • When a customer creates an account with us, we collect their name, address, and birth date to confirm that the customer is at least 18 years old.
  • We do not target underage customers with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage customers.


If you believe that betting might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

  1. Did you ever lose time from work or school due to betting?
  2. Has betting caused you to neglect your own welfare or that of your family?
  3. Have you ever sold anything or borrowed money to finance your betting?
  4. Have you often kept betting until your last cash was gone?
  5. Have you ever kept betting longer than you had planned?
  6. Have you ever considered self-destruction or suicide as a result of your betting?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can take the test in its entirety at one of the following websites:

Also, we provide you with the ability to exclude yourself for various periods of time.

To do this, go to the main lobby of the desktop software, select ‘Tools’ > ‘Responsible Gaming’ > ‘Exclude me from playing’. On mobile, go to ‘More’ > ‘Settings & Tools’ > ‘Responsible Gaming’. On the website, login then go to ‘Account’ > ‘Responsible Gaming’.

Self-exclude your account

Please note that all self-exclusions and time outs are irreversible for the duration of the specified time. In addition, all self-exclusion periods are inclusive of all markets. Your self-exclusion will apply to your Stars Account, and to any product that requires your Stars ID to play.


What you can do to help yourself

Identify and reduce the risks

If you choose to bet online, there are some general guidelines that can help make your experience safer, and reduce the risk of problems occurring:

  1. Bet for entertainment, and not as a way of making money.
  2. Bet with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
  3. Set deposit limits and ensure you never deposit more than you can afford to lose.
  4. Never chase losses. If you lose money, don't bet with higher stakes to try and recoup your losses.
  5. Don't bet when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
  6. Balance your betting with other activities. Find other forms of entertainment so betting does not become too big a part of your life.

Selecting your limits

As part of the Czech Gambling Act you must set your betting limits before you can play or bet online. You will be requested to set your bet limits and net loss for Odds Betting and Live games, as well as the number of logins per month and the number of minutes logged in before you are automatically logged out from your account.

We offer you the option to set different Responsible Gaming limits to help you play responsibly. You can set these limits by following these instructions, depending on how you are accessing our services:

  • Website

Log in and go to ‘Account’ > ‘Responsible Gaming’

  • Desktop Client

Log in and select ‘Tools’ > ‘Responsible Gaming’

  • Mobile App

After logging in go to ‘Menu’ (Android) or ‘More’ (iOS), then ‘Settings & Tools’ > ‘Responsible Gaming’

Restricting sports betting

Setting betting limits provides individual players with an opportunity to control their spending by limiting themselves from betting at various stakes.

You can limit your betting by using the Responsible Gaming menu located under ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Sports Stake Limit’ on desktop, and under ‘More’ > ‘Tools & Settings’ in the app. There is also the option to block yourself completely from sports betting within this menu, by choosing ‘Don’t Play’.

You can also login to your account through our website. From the ‘Account’ menu, you can access our Responsible Gaming tools.

Set limits on your real money deposits and purchases

We believe that you should be allowed to manage your own budget for betting online. We allow you to restrict your own weekly deposit limits. Of course, those limits may be no higher than the ones we already have for your account.

Restricting Odds Bets Limits for Sports betting

You have the option to set the total number of bets you can make in a day and in a calendar month. Also, you are given the option to set the Net Loss amount per day and per calendar month.

Set Odds Bets Limits

Restricting Account Access with Limits

At the site we allow you to set a maximum number of logins to your Stars Account per calendar month. Also, you can set the maximum number of minutes per day that you are logged in before being automatically logged out and select the period of time between logging out and logging back in.

Set Stars Account Access Limits

Restricting withdrawal cancelation

You have the option to restrict yourself from cancelling your withdrawals once they have been requested. You can apply this by going to the main lobby in our desktop client and selecting ‘Tools’ > ‘Responsible Gaming’ > ‘Restrict Withdrawal Cancellation’.

If you activate this feature, you will disable your ability to cancel pending withdrawals on your account and we will not cancel your withdrawals at your request. This restriction is permanent and it will not be possible to restore your ability to cancel your withdrawals once you have activated it.

Maximum hourly loss

The maximum hourly loss that can be achieved on sport betting is 24 Million USD for the hour.

Maximum Bet

The maximum bet/stake on any sports bet is 1 Million USD.

Maximum Win

The maximum win on any sports bet is 5 Million USD.

Be aware of common myths about compulsive gambling

We believe gambling should be done for fun and entertainment. But some players who engage in recreational gambling do not believe they could become addicted, and sometimes hold onto false beliefs or myths about problem gambling that can lead to denial and other problems. Some of the more common myths are listed below. Click ‘More’ to read on.


Need help, advice or counselling?

If you feel you might have a gambling problem, and seek further advice or counselling, you can visit these web sites:

  • drogy-info (Czech Republic)
  • Drop In (Czech Republic)
  • The Department of Addictology of the First Faculty of Medicine is an institution at Charles University in Prague and at the General Faculty Hospital in Prague, that focuses on the prevention and treatment of pathological gambling.
    Address: Apolinářská 4, Prague 2
    Tel.: +420 224 968 270
  • GamblingTherapy (World Wide)
Over 18 Only Worried about excessive play? Click here for help.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.