Sports Betting Frequently Asked Questions

General Sports Betting

Where can I find sports betting? Is sports betting available in my country? I’m interested in a specific sport - which sports are available to bet on? What kind of bets can I place? Where can I find your general sportsbook rules? How do I place my bets? How do I make a withdrawal from my account? How do I play on my mobile? Can I place bets over the phone? What is In-Play betting and is this available on all events?


Can I use money from my sports betting account to play poker or other games? I already have an account. Do I need to open another new account to place bets on sports? I’ve forgotten my Stars ID and/or password. What can I do? Can I place a bet at the same time as playing poker or other games? I am new to your site and don’t have an account, but I want to use your sports betting service only. What do I do?

Placing Bets

I’m confused about some of the bets you offer, can I get an explanation for all bet types offered? What is the minimum amount I can bet? What is the maximum bet I can place? What are the maximum payouts? How do I know how much I can win on my bet? What is a single and how do I place a single bet? What is a multiple and how do I place a multiple bet? How do I place a bet In-Play? How do I know if my bet has been placed? Where do I see all my bets? Where can I see the result of bets I have placed? Can I cancel a bet? What does SP mean? What is an Each-Way (EW) bet? If you don’t have the event I want on your site – can I request odds? Can I choose how the odds are displayed on the betting page?


How do I place a bet? Why is my payout less than expected? My bet includes a non-runner what happens now? Why have the place terms changed since I placed my bet? My horse finished first in a dead-heat. What happens now? What is a match bet? What is ‘Betting Without’? What are future bets?

Horseracing Streaming

How will I know which races are live streaming? Who can watch the streams? How can I access the live stream? When can I start watching the live stream? Can I watch a stream if my bet on that race was an Ante-Post bet?

Bet Settlement

How long do I have to wait until my bet is settled? I have a query about the settlement of my bet, who can I talk to? I think my bet has been settled incorrectly. What can I do? Why was my bet voided? What happens if I have a non-runner? Do I get my money back? Why is there sometimes a delay between results and my TV broadcast? How are potential returns calculated for system bets? How are dead heat reductions calculated?

Bet Deductions

Why have I not received the full return on my bet? What is a Rule 4 and how does this affect my bet? What is dead heat and how does this affect my winnings?


Is there somewhere that explains how your promotions work? Do I earn rewards for my sports bets? I had a winning acca and was expecting a bonus, but I never got it – why? Will you have any promotions for the major events?


Who do I contact if I have further sports betting related questions or concerns?

Sports Betting FAQ

Sports Betting FAQ

Get answers to frequently asked questions about sports betting.

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