Security - Keeping the game fair

The security and integrity of our platforms is paramount to our success. Read on for details of the measures we take to ensure this high level of security, as well as how you can help protect your account.

Customer Security

Keeping Customer Funds Safe and Separate

All customer funds and account balances are held in segregated accounts, and are never used for operational expenses. These segregated accounts are managed by a leading European bank.

This arrangement ensures that we can at all times fulfil our monetary obligations toward our customers, and provides further reassurance that funds are always secure with us.

Responsible Gaming

We have a commitment to ensure that online betting remains fun and safe. That means preventing people from betting if they are underage, and helping those who do not have control over their betting.

Our software contains built-in measures to protect customers, including the facility to limit deposits. Look for the ‘Responsible Gaming’ menu to learn more.

You can read our responsible gaming policy here.

Account Security

Your Password

We employ some of the toughest and most secure systems to protect the integrity of your account, but any account is only as secure as its weakest link, which for many people is their password.

Your password can be up to 20 characters long, and lengthier passwords are usually stronger. Account and password security tips can be found in our Help Center.

Password protection is your responsibility and leads to secure online management.

SMS Validation

Validating your Stars Account using SMS text messaging provides increased security for your account. When activated, you will receive a SMS text message with a secret code if we detect potential irregularities with the operation of your account. In these instances, the facility to conduct real money transactions (including real money play) will be suspended until you enter the provided code into the software.

For guidance on activating or deactivating SMS validation for your account, please visit the Help Center. If you have any queries, are not receiving SMS validation messages, or no longer have access to the phone number that was registered, please contact Support.

Stars PIN

Using a PIN to log in to your account - in addition to your Stars ID and password - provides a further level of security for your account.

Once activated, you will be prompted to enter your PIN upon each log-in. The numbers will change position each time, stopping most keyloggers from recording where you click and what buttons you press. For information on how to adjust your PIN settings, please visit the Help Center.

If you lose your Stars PIN, you can request a new one which will be sent to your registered email address. If you have lost your Stars PIN and no longer have access to the email address registered to your Stars Account, please contact Support.

RSA Security Token

An RSA Security Token is a device that generates an extra password needed to log-in to your Stars Account. Each password only shows on the screen for a few seconds. After that, a new password is generated and the old one expires.

For details of how to order, activate, enable or disable an RSA Security Token, visit the Help Center.

If you have any questions about customer or account security, please visit the Help Center or contact Support.

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.